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Glimp support
Glimp support
Troubleshooting
I can't connect Pebbles to my smartphone

I can't connect Pebbles to my smartphone

Glimp support team
January 12, 2024

Normally when you enter the app and the Pebbles are woken up, they will connect automatically. If your Pebbles have woken up but you're experiencing difficulties connecting them to your smartphone, follow these troubleshooting steps:

Connect manually:

If your Pebbles do not connect automatically, try connecting your Pebbles manually:

  1. Enter the Glimp app and tap the Bluetooth button on the home screen
  2. Tap the big Bluetooth button on the bottom screen to search and connect to your device
  3. The connected Pebbles will be shown on the screen

Establish new connection

If you've previously connected other Pebbles to your Glimp App, or if there are old Bluetooth connections stored in the app, try connecting your Pebbles as new devices:

  1. Enter the Glimp app and tap the Bluetooth button on the home screen
  2. Go to “Niewe Pebbles verbinden
  3. Tap the refresh button on the top right
  4. Find your Pebbles in the “Gevonden Pebbles”, and tap the connect button to connect them manually

These steps should help you establish a connection between your Pebbles and your smartphone. If the issue persists, take these troubleshooting steps to resolve the problem:

  1. Check the Pebbles' LED Indicator: The Pebbles should display a blue flash indicating they are ready to pair. If you don't see this, try shaking the Pebbles again to ensure they are awake. If you see a white steady LED, the Pebbles are already connected.
  2. Bluetooth Connectivity: Ensure that the Bluetooth on your smartphone is turned on. Go to your phone's settings and check if Bluetooth is active.
  3. Check Bluetooth Permissions: Within the app's settings, look for a section related to permissions. Ensure that the Glimp app has permission to use Bluetooth. If it doesn’t, you will need to enable this permission.
  4. For iOS Devices: Go to 'Settings', scroll down to your apps, find the Glimp app, and toggle on the Bluetooth switch.
  5. For Android Devices: Go to 'Apps', find Glimp, tap on 'Permissions', and then enable the Bluetooth permission.
  6. Close and Reopen the Glimp App: Sometimes, simply closing and reopening the Glimp app can resolve connectivity issues.
  7. Update the App: Check if there are any updates available for the Glimp app in the App Store (for iOS) or Google Play Store (for Android) and update if necessary.
  8. Check for Obstructions: Ensure there are no physical obstructions or significant distances between your Pebbles and your smartphone. Bluetooth connections work best within a short range.

If the issue persists, please contact Glimp's customer support for further assistance. We can provide more in-depth troubleshooting or advise on the next steps, possibly including a warranty claim if necessary.

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