Bent u geïnteresseerd in content specifiek voor Nederland? Schakel over naar de Nederlandse versie voor een op maat gemaakte ervaring en online winkelmogelijkheden.

Glimp support
Glimp support
Troubleshooting
I can’t wake my Pebbles

I can’t wake my Pebbles

Glimp support team
January 12, 2024

If you're having trouble waking your Pebbles, here are some steps you can follow to troubleshoot the issue:

  1. Check the Battery: Ensure your Pebbles are sufficiently charged. If the battery is low, the Pebbles might not wake up. Charge them using the provided USB cable and check the LED indicators for the charging status.
  2. Proper Charging: Confirm that the charging cable is correctly connected to the Pebbles and the power source. Charge the Pebbles until the LEDs turn green.
  3. Shake Gently: Once charged, try waking the Pebbles by gently shaking them. This should activate them from sleep mode.
  4. Check for LED Indicators: When you shake the Pebbles, look for the LED indicators to confirm they are waking up.
  5. Try a Different Power Source: If the issue persists, try charging the Pebbles with a different USB power source to rule out power issues.

If you've tried these steps and your Pebbles still won't wake up, please contact Glimp's customer support for further assistance. We can provide more in-depth troubleshooting or advise on the next steps, possibly including a warranty claim if necessary.

Need Help?

Please contact us by using any of the options below:
support@glimp.health
Email us
+31 6 23 55 37 94
Mon-fri 9:00-17:00
Call us
whatsapp
M-F, 9 a.m. to 17:00 p.m.
Chat with us
Contact form
Contact us